Checks for a ticket Event with the provided messageId to have created a ticket in the PSA


This API Call provides a log of the Alert you created in the Add an alert to the alerting queue API Call.


After creating the alert, use the messageId to retrieve the status.

Sample Response

When an Alert has successfully been created, you will receive a response like the one below.

  "ticketId": "9..5",
  "createdAt": "2023-06-06T15:58:04.914Z",
  "status": "success",
  "message": "Alert has been successfully consumed. A ticket has been created within autotask"

If the alert fails to create, it is typically due to the Account or Service not being mapped within Synthesize, preventing the alert from making it to the PSA.

  "messageId": "2a1868b1-63ca-45d1-9d11-aafbf6ca594f",
  "status": "failed",
  "errors": [
    "Unexpected message handler failure: Http Exception"
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